In order to ensure that we maintain our high performance
levels, we expect that our Nurses comply with the following
criteria which aims at providing high quality service to our
clientele and increasing our Nurses skills and abilities to
ensure further shifts.
Shifts
In relation to shifts we greatly appreciate it if our Nurses
would give us their availability 1 week in advance. You may
do so by filling out the online form or by contacting us.
Medical staff will book you as per availability therefore
make sure you stay available for dates you have provided.
For advance booking: Those staff who are only working with
Medical staff will have priority over those who work with
multiple agencies.
Availability commitment
After confirmation of a booked shift please give us plenty
of notice if there is a need to cancel your shift, as this
will place a great deal of pressure on the Nursing Unit
Manager of the nominated hospital since they are busy with a
lot of other work commitments. Furthermore it makes it
difficult for the Hospitals to run smoothly if agency staff
do not show a commitment to their work. Medical Staff
nursing employees are required to show a high level of
commitment ensuring that they are present at all shifts they
are booked for. Commitment of our Nursing staff is an
important factor.
Timesheets
Timesheets must be taken with you to your shift and must
completed and sent back to us every week by Monday before
10:30am. This allows us to correctly identify and clarify
any issues that may occur. You may download a copy of the
timesheet for use from the Forms page. Make sure an
authorised manager sign your timesheet for payment.
Commitment
We expect that our staff present themselves in a
professional manner whilst on a shift. Also we require that
all staff ensure that they adhere to the Hospitals rules and
regulations. Furthermore we expect our staff to give their
best whilst at work and ensure that they represent our
agency in a manner which portrays hard work and
determination.
Code of Conduct
Medical Staff recruits only the most highly professional and
skilled nurses available. In addition to our Nurses
treating their patients in a professional, caring and
respectful manner, Medical Staff nurses are also required to
work within the following guidelines:
BEHAVIOUR
1. Integrity. Conduct themselves in a professional manner in
accordance with the standard guidelines for clinical
practice
2. Behave Ethically. Do not accept gifts or any monetary
amount from a patient or client, or fail to disclose a
patient / client's intention to make such a gift or item of
monetary amount
3. Not permitted to witness any patient / client's personal
documents such as a Will or Power of Attorney and not
permitted to be named as an Executor or beneficiary of a
patient / client's Will or Testament
4. Punctuality. Before the commencement of each shift, all
nurses are expected to allow sufficient time to familiarise
themselves with the layout of their work area and the safety
rules and regulations of the hospital, ensuring they report
to the person in charge
5. Abide by the hospital's procedures and policies
6. Familiarise themselves with the work place rules
such as parking, meal breaks and rest areas
7. Professional attitude. Establish and maintain a
professional attitude and manner which is in keeping with
the image of Medical Staff and which will enhance their own
image and the nursing profession as a whole
8. Satisfy the needs of Medical Staff's clients to the
highest standard, based on their training and competence.
Client satisfaction is of the highest priority to Medical
Staff
9. Establish a professional relationship with fellow
nurses and management so as to ensure the highest quality of
patient care, thereby enhancing Medical Staff's image
10. Ensure that for the whole duration of the shift , they
comply with Medical Staff's Professional Code of Conduct,
adhering to the rules and regulations of Medical Staff''s
clients
11. Ensure that all timesheets have been signed by the
authorised person before leaving and sent to medical staff
every Monday
12. Smoking, considered unacceptable inside premises of
many hospitals and facilities. Follow facility policy on
smoking.
13. Dress Code and Personal Hygiene. Ensure that the
Medical Staff uniform code has been followed by wearing the
uniform provided by Medical Staff and displaying their
agency ID card at all times. All uniforms must be clean and
ironed, and personal hygiene must be attended to. ID badge
must be worn at all times.
14. Whilst on a shift, current Registration Certificates
will be in their possession at all times
15. Whilst on duty, mobile phone use is prohibited. Any
usage should be made in strict accordance with hospital
guidelines
16. Confidentiality is required at all times, regarding
medical staff operations, and those of their client's and
patients personal details.
17. Medical Staff Nursing Assistants are not allowed to
administer medication in any form whatsoever
18. Commitment. After accepting a shift, 100% commitment
is expected from the Medical Staff Nurse. If a Nurse needs
to cancel a shift, 48 hours notice is required.
Additionally, if cancelling due to ill health, a certified
copy of the Medical Certificate is required to be forwarded
to the hospital and the original Certificate is to be
forwarded to Medical Staff. If cancellation of a shift is
due to personal circumstances/accidents, written
documentation must be provided to Medical Staff explaining
the situation. This documentation will be forwarded to the
hospital
19. In relation to late cancellations, Nurses may risk
exclusion from our Agency list if no reasonable reason is
provided. This also applies to Nurses who accept shifts and
fail to complete the shift or do not show up for the shift.
Punctuality, attendance and completion of a shift accepted
by the Agency Nurse is taken seriously and any situations
that arise will be dealt with accordingly.
UNIFORMS: Strict adherence to the clothing criteria outlined
below must apply. Medical Staff's uniform policy is based
on:
Medical Staff's corporate image
Hospital clients' expectations regarding what
Medical Staff Agency Staff wear, and
Safety requirements.
Registered Nurses/ Enrolled Nurses: Female Medical Staff
personnel wear the Medical Staff shirt uniform, with black
trousers. For males, black trousers with the Medical Staff
uniform.
AINs: Medical Staff AINs are required to wear black trousers
with the blue uniform provided by Medical Staff.
All Staff: Shorts, tracksuit pants, jeans and cargo trousers
are not acceptable. Suitable duty shoes with enclosed toes
are required. Birkenstocks, joggers, sand-shoes and sandals
are not acceptable footwear. Sneakers, trainers and
T-shirts are also not acceptable.
consumption of alcohol are considered unacceptable behaviour
whether prior to, or at the time of bookings or when
presenting for duty. Nurses who are not willing or refuse
to comply with the agency's Code of Conduct are compromising
Medical Staff's reputation and are subject to immediate
exclusion from our Agency list. Please ensure that the
guidelines above are adhered to otherwise you may risk
exclusion from our Agency.
Do not use
mobile phone or any other type of social media while at
work.